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RETURNS - DAMAGES - CREDIT

If our Dollz are Happy, We are Happy!!

 

Returns

If you are unhappy with your purchase, we are happy to issue you a refund in the form of iLLASPARKZ Store Credit for use on a future purchase at iLLASPARKZ.com.

  1. Please log into your account on iLLASPARKZ.com;
  2. Click Completed to see a list of all orders;
  3. Find the Order you wish to Return, then click Return Item(s) next to view Order details;
  4. Complete the Return Request Form;
  5. Click Submit Return Request;
  6. You will receive a confirmation email.

Any items returned after 20 days of our ship date will be rejected. Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, perfume or wear in any form) with all iLLASPARKZ and product tags attached, if any. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 2 days of receiving your package.

No in-person drop offs will be accepted at our returns center or corporate office.

Please note that original shipping fees (if any) are non-refundable.

 

Exchanges

Just in case we sent you the wrong style, size and/or color, please return the items back to our returns center. 

Once we receive your package, we will happily issue you a refund in the form of an iLLASPARKZ Store Credit for use on a future purchase at iLLASPARKZ.com.

 

Damaged Items

Please follow the same steps in Returns.  

 

Return address

iLLASPARKZ

225 Broadway, Suite 1000

New York, New York 10007

 

Credit

Store credit for your returned item(s) will be processed once they are received at our returns center. Please allow 5-8 days to process your return once it is received into our returns center. Your credit covers the original purchase price. iLLASPARKZ does not credit original shipping charges.

 

Reserved Rights Regarding Returns

iLLASPARKZ reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.

Similarly, iLLASPARKZ reserves the right to refuse service to any customer or entity, due to fraudulent, mischievous and/or nuisance activity. 

Non iLLASPARKZ items sent to our returns center will be discarded upon receipt.